Shipping Policy

Divine Light Co. | Illuminating Faith & Grace

Effective Date: 5 November 2026

At Divine Light Co., we understand that every order is more than just a purchase. Whether you're choosing a meaningful gift for a loved one or a special keepsake for yourself, we take great care in preparing and packaging your order.

We are committed to providing a thoughtful and reliable delivery experience so your treasured items arrive safely.

1. Shipping Destinations

Divine Light Co. currently offers shipping throughout Australia and New Zealand.

We are an Australian-based online business and do not currently offer in-store pickup or local delivery.

International shipping to additional countries may become available in the future.

2. Order Processing Times

We aim to process and dispatch orders within 1–3 business days after payment has been successfully received.

Business days exclude weekends and Queensland public holidays.

During busy periods, promotional events or unexpected circumstances, processing may take longer. We will endeavour to notify customers of significant delays.

Please note that processing time is separate from shipping transit time.

Personalised or made-to-order products may require additional preparation time. Any applicable processing timeframe will be stated in the relevant product listing.

3. Shipping Within Australia

We offer the following shipping options for Australian customers:

Shipping Method	Shipping Cost
Standard Shipping	$14.50 AUD
Express Shipping	$18.90 AUD

Estimated delivery times depend on the delivery address, postal network and selected shipping service.

Express shipping refers to the postal service selected and does not mean that orders receive immediate or same-day dispatch.

Shipping costs are displayed at checkout before payment is completed.

4. Shipping to New Zealand

We offer the following shipping options for customers in New Zealand:

Shipping Method	Shipping Cost
Standard International Shipping	$24.95 AUD
Express International Shipping	$39.95 AUD

Estimated delivery timeframes are:

• Standard International: Approximately 5–10 business days.

• Express International: Approximately 3–6 business days.

These are indicative shipping transit times, not guaranteed delivery dates. Order processing and any customs delays are additional.

All shipping charges are displayed in Australian Dollars (AUD). Your payment provider may apply currency conversion or international transaction fees.

5. Customs, Duties and Import Taxes

Orders shipped internationally may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient, subject to applicable laws.

Divine Light Co. is not responsible for delays caused by customs processing, but we will provide reasonable assistance where appropriate.

6. Order Confirmation and Tracking

Once your order has been placed, you will receive an order confirmation email.

When your order has been dispatched, we will send a shipping confirmation email.

Where tracking is available for your selected shipping service, tracking information will be provided so you can follow your parcel's delivery progress.

Please allow time for tracking information to update after dispatch.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate and complete delivery details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@divinelightco.com.au.

We will do our best to accommodate address changes before dispatch, but changes may not be possible once an order has been handed to the carrier.

If an order is returned due to an incorrect or incomplete address supplied by the customer, we will contact you to discuss redelivery options and any reasonable additional shipping charges.

This does not affect your rights under applicable consumer protection laws.

8. Delayed, Lost or Missing Parcels

While we take care to dispatch orders promptly, shipping delays may occasionally occur due to carrier disruptions, weather, customs processing or other circumstances.

If your order has not arrived within the expected timeframe, please contact us so we can assist with tracking and investigate the delivery status.

If a parcel is confirmed lost or an order is not delivered, we will work with you to provide an appropriate resolution in accordance with applicable consumer laws.

9. Damaged Items

We carefully package our products to help protect them during transit.

If your order arrives damaged, please contact us as soon as reasonably possible at support@divinelightco.com.au.

Where possible, please include:

• Your order number.

• A brief description of the damage.

• Photographs of the damaged product and packaging.

Photographs help us investigate the issue but are not a condition of exercising your statutory consumer rights.

We will assess the situation and arrange an appropriate remedy in accordance with applicable consumer laws.

10. Multiple Items and Separate Shipments

Where possible, items purchased in the same order will be packaged and shipped together.

Occasionally, an order may need to be sent in separate parcels. If this occurs, we will provide relevant shipping information.

Any additional shipping charges will be discussed with you before they are incurred, unless already disclosed and agreed to at checkout.

11. Returns and Refunds

For information about returning an item, requesting a refund or reporting a faulty product, please refer to our Returns and Refunds Policy.

Nothing in this Shipping Policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable mandatory consumer protection laws.

12. Contact Us

If you have any questions about shipping, delivery or your order, please contact us.

Divine Light Co.

Email: support@divinelightco.com.au

Website: www.divinelightco.com.au

We are always happy to assist and want your shopping experience with Divine Light Co. to be as special as the keepsakes you receive.

Divine Light Co. — Illuminating Faith & Grace