Returns & Refunds Policy

Divine Light Co. | Illuminating Faith & Grace

At Divine Light Co., every product is thoughtfully selected and prepared with love and care.

We take pride in offering beautiful, faith-inspired keepsakes and want you to feel confident with every purchase.

Please read our Returns & Refunds Policy before placing your order.

1. Change of Mind Returns

As a small family-owned business, we do not offer returns, refunds or exchanges for change of mind, incorrect product selection or personal preference.

We kindly encourage customers to review product descriptions, photographs and order details carefully before completing their purchase.

This policy does not affect your rights under Australian Consumer Law.

2. Damaged, Faulty or Incorrect Items

We carefully inspect and package our products before dispatch.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at support@divinelightco.com.au.

To help us assist you, please provide:

• Your name and order number, or other proof of purchase.
• A description of the issue.
• Photographs of the product and packaging, where possible.

Photographs are helpful but are not a mandatory condition of exercising your consumer rights.

Where a product fails to meet a consumer guarantee, we will provide an appropriate remedy in accordance with Australian Consumer Law.

For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may choose to provide a repair, replacement or refund within a reasonable time.

3. Personalised & Custom-Made Products

Personalised and custom-made products, including baptism candles, memorial keepsakes and other customised items, are not eligible for change of mind returns.

Customers are responsible for reviewing all names, dates, spelling and personalisation details before submitting their order.

We are generally unable to provide complimentary replacements for errors resulting solely from incorrect information supplied by the customer.

However, if a personalised item is faulty, does not match the agreed specifications or otherwise fails to meet a consumer guarantee, your rights under Australian Consumer Law will apply.

4. Returns & Return Shipping

Please contact us before returning a product so we can provide appropriate return instructions.

Where a product is faulty or fails to meet a consumer guarantee, Divine Light Co. will cover reasonable return costs where required by Australian Consumer Law.

Depending on the circumstances, we may arrange a prepaid return label or reimburse reasonable postage expenses.

Customers do not need to retain original packaging to exercise their consumer guarantee rights.

5. Refund Processing

Where a refund is required or approved, it will be processed within a reasonable timeframe.

Refunds will generally be issued to the original payment method, unless another method is agreed upon or required by law.

Please allow additional time for your financial institution or payment provider to process the transaction.

Where required by Australian Consumer Law, refunds will also include applicable original delivery charges.

6. Order Cancellations & Changes

If you wish to cancel or amend your order, please contact us as soon as possible at support@divinelightco.com.au.

We will do our best to accommodate requests before orders are processed, personalised or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

This does not affect any cancellation, refund or other rights available under Australian Consumer Law.

7. Missing or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the matter with the delivery provider.

Where an order is lost, not delivered or significantly delayed, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

9. Contact Us

For any questions regarding returns, refunds or your order, please contact:

Divine Light Co.

Email: support@divinelightco.com.au

Website: www.divinelightco.com.au

Thank you for supporting our small Catholic family-owned business.

Illuminating Faith & Grace